Dynamics 365 For Field Service

We Dpay helps the organizations deliver onsite service to client locations.

Overview

Dpay offers the Dynamics 365 Field Service on organising and optimising the Organisational or industrial operations, empowers companies to improve customer satisfaction, First Time Fix (FTF) rates – rework level.

The appliance  combines  progress  automation,  planning algorithms, and quality to line mobile staff up for fulfilment once they are onsite with customers fixing problems.

Features

Finance and Operations integrations

Jobs and WorkOrder management with Insight

Map view of the workorder delivery

Scheduled and semi Scheduled automation of work orders

All Technicians and Workorders in single screen

Benefits

Improve First time fix rate

Build customer trust and loyalty by giving technicians the right tools and the information they need to resolve problems the first time, thereby improving the first-time fix rate.

Online status of Work Order

Our accurate tracking helps you to track your service stock, thereby giving you a clear picture of forecast, and can help you to improve your fix-rates.

Customer’s request and cancellations are notified to dispatchers with zero-time lags.

Deliver exceptional onsite customer experiences while optimizing resources and costs by dispatching technicians when and where they’re needed most.

Manage follow-up work and profit of upsell and cross-sell opportunities