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Dynamics 365 For
Field Service

We Dpay helps the organizations deliver onsite service to client locations. 

Overview

Dpay offers the Dynamics 365 Field Service on organising and optimising the Organisational or industrial operations, empowers companies to improve customer satisfaction, First Time Fix (FTF) rates – rework level.
The appliance  combines  progress  automation,  planning algorithms, and quality to line mobile staff up for fulfilment once they are onsite with customers fixing problems.

Features

Finance and Operations integrations

Jobs and WorkOrder management with Insight

Map view of the workorder delivery

Scheduled and semi Scheduled automation of work orders

All Technicians and Workorders in single screen

Build customer trust and loyalty by giving technicians the right tools and the information they need to resolve problems the first time, thereby improving the first-time fix rate. 

Our accurate tracking helps you to track your service stock, thereby giving you a clear picture of forecast, and can help you to improve your fix-rates. 

Deliver exceptional onsite customer experiences while optimizing resources and costs by dispatching technicians when and where they’re needed most. 

  • Keep customers updated with the standing of their trip and once it’s resolved 
    Schedule onsite visits once it’s convenient for the client 
  • Avoid instrumentation period through preventative maintenance 

Ensure consistent and dependable operations by predicting, detecting, and resolving service issues before your customers even know there’s a problem.  

An easy-to-use mobile application that guides technicians through schedule changes and repair work. 

  • Stay connected in cloud 
  • Digital transformation 

Resources

Our Approach

Create work Order
Add the cases to the work Order
Gathers the details of issue and case