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Dynamics 365 For Customer Serivce

Broadly two License type based on requirement: 

  • Dynamics 365 for Customer Service Professional 
  • Dynamics 365 for Customer Service Enterprise 

Overview

Microsoft Dynamics 365 for Customer Service is the platform interacts with customer or an Organisation to ensure Organisation is satisfied with for Microsoft ERP or CRM, if not way to solve the problem.

Features

  • End to end customer service engagements across self and assisted service channels. 
  • Retail experience in e-Commerce platform 

Power business Intelligence and analytics reports based on KPI. 

  • Fully integrated with Digital messaging system 
  • Various types of software sub-systems or process like Call centre, mobile apps, Social Media, azure apps and other AI Bots are integrated together under single umbrella to create a unified single system. 
  • FAQ bank 
  • All the common questions tend to recur are listed, based on user search answers will be prompted 
  • Up to date answers and personalized information of user cases 
  • A role-tailored experience delivered through a single dynamic interface. 
  • Unified experience to speed resolution and provide differentiated levels of support.  
  • Equip customers and frontline staff with a definitive single source of truth through unified knowledge. Ensure knowledge is relevant by capturing and publishing across your content channels while measuring impact and opportunities to grow your knowledge base through rich analytics. 

Identify trends, anticipate opportunities and gain insights using rich analytics. Explore what-if scenario’s and forecast outcomes through interactive charts and powerful data visualization capabilities. Our solution empowers employees at every level of the organization to have a positive and meaningful impact on business outcomes. 

  • Generate report with the status of cases. 
  • Generate report Average time span of each cases. 

Available anyplace, with any devices 

  • The client Service Hub app could be a case and information management app that’sdesigned on the Unified Interface framework. The Unified Interface framework uses responsive internetstyle principles to produceassociatebest viewing and interaction expertise for any screen size, device, or orientation.  
  • The client Service Hub app is optimized to use on mobile devices besides as desktops. additional information: User guide for client Service HubThe client Service hubis intended for the inheritanceinternetshopper.  additional information: User guide for client Service 

Microsoft Dynamics 365 Business Central necessities includes the subsequent functionality:

Improve customer retention rates

Improve customer service levels

Opportunity for sales

Earn customer loyalty

Building Brand

Enhanced public image

Employee self-satisfactory

Augment processes

Stay connected in cloud

What we offer

Dpay Build nice client relationships by specializing in optimum client satisfaction with the client Service apps. Client Service provides several options and tools that organizations will use to manage the services they supply to customers.

Track customer issues through cases

Record all interactions related to a case

Share information in the knowledge base

Create queues and route cases to the right channels

Define service terms through entitlements

Create and schedule services

Participate in chats

Manage conversations across channels

Create and track service levels through service level agreements (SLAs)

Manage performance and productivity through reports and dashboards

Resources

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