Dynamics 365 For Customer Serivce

Broadly two License type based on requirement:

Dynamics 365 for Customer Service Professional
Dynamics 365 for Customer Service Enterprise

Overview

Microsoft Dynamics 365 for Customer Service is the platform interacts with customer or an Organisation to ensure Organisation is satisfied with for Microsoft ERP or CRM, if not way to solve the problem.

Features

Omni Channel Architect

End to end customer service engagements across self and assisted service channels.

Streamlining processes in Supply Chain management

Retail experience in e-Commerce platform

Real time customer insights

Power business Intelligence and analytics reports based on KPI.

Seamless Integrations

Fully integrated with Digital messaging system
Various types of software sub-systems or process like Call centre, mobile apps, Social Media, azure apps and other AI Bots are integrated together under single umbrella to create a unified single system.

Minimal interaction to the customer for each cases.

Self service

FAQ bank
All the common questions tend to recur are listed, based on user search answers will be prompted
Up to date answers and personalized information of user cases

Community experience to connect with peers and subject

Support agent

A role-tailored experience delivered through a single dynamic interface.
Unified experience to speed resolution and provide differentiated levels of support.

Skilled resources Supports

Equip customers and frontline staff with a definitive single source of truth through unified knowledge. Ensure knowledge is relevant by capturing and publishing across your content channels while measuring impact and opportunities to grow your knowledge base through rich analytics.

SERVICE INTELLIGENCE

Identify trends, anticipate opportunities and gain insights using rich analytics. Explore what-if scenario’s and forecast outcomes through interactive charts and powerful data visualization capabilities. Our solution empowers employees at every level of the organization to have a positive and meaningful impact on business outcomes.

Matter experts

Embedded insight Analytics

Generate report with the status of cases.
Generate report Average time span of each cases.

Go cloud and go mobile phone

Available anyplace, with any devices

There are 2 flavors of Dynamics 365 client Service:

The client Service Hub app could be a case and information management app that’s designed on the Unified Interface framework. The Unified Interface framework uses responsive internet style principles to produce associate best viewing and interaction expertise for any screen size, device, or orientation.
The client Service Hub app is optimized to use on mobile devices besides as desktops. additional information: User guide for client Service Hub. The client Service hub is intended for the inheritance internet shopper.  additional information: User guide for client Service

User friendly –Application handling.

Benefits

Improve customer retention rates

Improve customer service levels

Opportunity for sales

Earn customer loyalty

Building Brand

Enhanced public image

Employee self-satisfactory

Augment processes

Stay connected in cloud

What we offer

Dpay Build nice client relationships by specializing in optimum client satisfaction with the client Service apps. Client Service provides several options and tools that organizations will use to manage the services they supply to customers.