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empower your business

Customer Support

Dpay Support services will assist you in every step, assisting you in succeeding and giving you the priority of customizing your solution. 

Overview

We improve your collaboration & productivity, from licensing to support & maintenance and help you gain maximum efficiency.

Our Enterprise customer services are flexible, Onsite and offshore remote support services.
We can help your organization by supporting your current process, help you understand your options and when the time is right, will help you upgrade that will help increase business efficiency. Our strength of Omnichannel helpdesk system serves customer with high class on demand, tailored support for Microsoft Dynamics 365 Finance and Operation, NAV CRM and Azure and Azure services.

Features

Security update support

Non-security hotfix support

No charge Incident support

License enhancement

Design Changes and Feature Requests

LCS (Microsoft Knowledge Base).

Benefits

Round the clock support service

Assisting with industry compliance issues

Streamlined Escalation process

Customer portal ticketing system

Transparency of ticket status

Ticket owner’s contacts will be shared to the customer

Email, SMS, WhatsApp, and telephonic support and help desk facility

Our Approach

Purchase an support agreement - Pay after you play

Define the support period
Define monthly or periodic free support hours

Book an demo

Please complete the details below and then click on Submit and we’ll be in contact