We improve your collaboration & productivity, from licensing to support & maintenance and help you gain maximum efficiency.
Our Enterprise customer services are flexible, Onsite and offshore remote support services.
We can help your organization by supporting your current process, help you understand your options and when the time is right, will help you upgrade that will help increase business efficiency.
Our strength of Omnichannel helpdesk system serves customer with high class on demand, tailored support for Microsoft Dynamics 365 Finance and Operation, NAV CRM and Azure and Azure services.
Security update support
Non-security hotfix support
No charge Incident support
Design Changes and Feature Requests
LCS (Microsoft Knowledge Base).
Round the clock support service
Assisting with industry compliance issues
Streamlined Escalation process
Customer portal ticketing system
Transparency of ticket status
Ticket owner’s contacts will be shared to the customer
Email, SMS, WhatsApp, and telephonic support and help desk facility
Purchase an support agreement - Pay after you play
SLA – Service level agreement
Development -Deployment- Payment
Define the support period
Define monthly or periodic free support hours
Customer Request the Support ticket in Dpay customer portal
Manages all the tickets with status of support on proioirty basis.
Communication with customer by Dpay Support team
Comunication can be recorded
In email, telephonic calls whatsApp or Microsoft Teams to understand the depth of addessed ticket details and its severity.